30-Day Satisfaction Guarantee
We believe in the quality of our hydration systems. You may request a return within 30 days of delivery. To ensure a full refund (No restocking fee within 30 days), products must be in their original condition and packaging with all accessories included.
🚚 Return Shipping Responsibility
Shipping responsibility is determined by the reason for the return:
- Defective Products / Incorrect Delivery: Purcooflow covers 100% of the return shipping costs.
- Non-Quality Reasons: (Change of mind, incorrect model for your sink) The customer is responsible for the return shipping fees.
How to Initiate Your Return
Email service@purcooflow.com with your Order # and clear photos of the unit and its packaging.
Once approved, we will provide the official US return address. Please disassemble and repackage the system as originally received.
Provide the tracking ID once shipped. We will issue your refund within 3 business days of warehouse receipt.
Refund Processing Time
After our system issues the refund, arrival of funds depends on your payment method:
| Payment Method | Estimated Arrival Time |
|---|---|
| PayPal | 1 - 2 Business Days |
| Credit / Debit Cards | 5 - 10 Business Days |
| Store Credit / Gift Card | Within 24 Hours |
Cancellation Policy
Order Changes: Requests must be made within 24 hours of placement. Once an order is in transit, it must follow the standard return procedure.
Extended Window: For non-defective returns requested between 31-90 days, a 10% restocking fee will be deducted from the refund.